Crucial Conversations: Tools for Talking when Stakes Are High. [4 audio CDs]. McGraw-Hill Audio: New York, NY. (4.5 hours)
By Kerry Patterson ... [et al.]; Read by Anna Fields. (abridged version)
Synopsis: Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any high impact situation with confidence.
BF637.C45 C78 2003b
7 Steps to Fearless Speaking. [3 audio CDs]. Wiley Audio ; Carlsbad, CA. 3 hours.
By Lilyan Wilder. (abridged version)
PN4121 .W3865 2000
Words that Work: It's Not What You Say, It's What People Hear. [5 audio CDs]. Hyperion Audiobooks: New York, NY. 6 hours.
By Frank Luntz with L. J. Ganser. (abridged version)
PN4121 .L85 2007x