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Between You and Me: Solving Conflict. [1 DVD with guide]. 28 minutes. Coastal AMI. 2007.[DVD581]
Synopsis: Discusses conflict at work and possible steps for solving those conflicts. Points covered include how to take responsibility for solving conflict, uncover both sides of the story, allow ventilation of emotions, listen without judging or arguing, and ask for commitment to work on a solution.
Conflict Resolution: A Win-Win Approach. [1 DVD with guide]. 25 minutes. Coastal AMI. 2008. [DVD583]
Synopsis: This program looks at conflict at the workplace and how to master techniques to help you find a win-win solution.
Coping with Difficult People. [3 audio CDs]. 4 hours. Simon & Schuster Audio: New York, NY.
By Robert M. Bramson. HF5548.8 .B683 1986
Synopsis: Offers techniques to cope with and stand up to anyone-- without fighting, including a difficult boss, a demanding friend, a needy family member, or an irate individual on the street.
Crucial Confrontations. [4 audio CDs]. 4.5 hours. McGraw-Hill Audio: Burlington, NC. By Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler. HM1121 .C78 2005b
Crucial Conversations: Tools for Talking when Stakes Are High. [4 audio CDs]. McGraw-Hill Audio: New York, NY. (4.5 hours) By Kerry Patterson ... [et al.]; Read by Anna Fields. (abridged version). BF637.C45 C78 2003b
Synopsis: Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any high impact situation with confidence.
Drop by Drop. [1 DVD with guide]. 20 minutes. Coastal Training Technologies Corp. 2008. [DVD582]
Synopsis: "Drop by Drop demonstrates how the small slights, subtle discriminations and tiny injustices can add up to big problems in your workplace! These little negative gestures are called micro-inequities and they occur in organizations every day. These small communications of disrespect, prejudice and inequality arent overt, but they can be incredibly destructive. A poison in the workplace that isnt delivered in a bucket, but takes its toll drop by drop!"--Producer.
Everybody Wins: How to Turn Conflict into Collaboration. [DVD with guide]. 19 minutes. VisionPoint Productions. [DVD681 2008]
Synopsis: Designed to help employees learn how to turn conflict into collaboration by recognizing three of the most common conflict situations in the workplace.
The Five Dysfunctions of a Team. [1 DVD with guide]. 40 minutes. Table Group, Inc. With: Patrick M. Lencioni. [DVD739]
Synopsis: In The Five Dysfunctions of a Team Video Presentation you will hear from best-selling author, Patrick Lencioni. Lencioni examines the model, shares captivating examples from his own career and consulting experience, and provides practical advice for overcoming the Five Dysfunctions.
No Asshole Rule: Building a Civilized Workplace and Surviving One that Isn't. [3 audio CDs]. Hachette Audio: New York, NY. 3 hours.
By Robert I. Sutton.
Synopsis: "The definitive guide to working with-- and surviving-- bullies, creeps, jerks, tyrants, tormentors, despots, backstabbers, egomaniacs, and all the other assholes who do their best to destroy you at work".
HD58.7 .S935 2007b
Productive Conflict Skills. [1 audio CD]. 63 minutres. Heim Group: Pacific Palisades, CA.
By Pat Heim.
Synopsis: Provides tips on how to deal with conflict in the workplace. Covers 15 strategies to make difficult discussions more productive. Offers solutions to common problems such as what to do when attacked, how to find out what the conflict is really about and ways to prevent defensiveness. HD42 .H45 2004x