It's Your Call: mastering the telephones in your medical practiceCall Center Management on Fast Forward: Succeeding In Today's Dynamic Inbound Environment. Brad Cleveland and Julia Mayben. Call Center Press. [HE-8788-.C55-1997]
Great Customer Service on the Telephone. Kristin Anderson. AMACOM/American Management Association. [HF-5541-.T4-A45-1992]
How to Develop Powerful Telephone Skills. Dartnell. [HF-5541-.T4-H69-1997]
Telephone Courtesy and Customer Service. Lloyd Finch. Crisp Publications. [BJ-2195-.F5-1987x]
Telephone Terrific!: Facts, Fun, and 103 "How-To" Tips for Phone Success. David Dee. Dartnell Corporation. [HF-5541-.T4-D43-1994]
Winning Telephone Tips. Paul R. Timm. Career Press. [HF-5541-.T4-T55-1997]
