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Communication Skills in Nursing Practice
Written specifically for student nurses developing their communication and interpersonal skills in any field of nursing. The book address all the competencies for communication skills outlined in the 2018 NMC standards and features insightful contributions from experienced nurses and healthcare leaders across different clinical fields. As communication and interpersonal skills have become essential to modern nursing, this book will focus on demonstrating how the theory behind these skills can be successfully applied in practice. Helping students to become confident, assured communicators when interacting with patients, whilst on placement and into their post-registration nursing career. The new edition includes the following updates: · A new chapter on person-centred care and intercultural communication. · Further content on modern forms of communication such as social media and other new technologies. · A new theme 'Emotional intelligence' integrated throughout the book.
Call Number: RT23 .N877 2020x
Clinical Communication Skills for MedicineCall Number: R118 .L565 2019
Effective Communication for Health Professionals
Ensure you have the skills to effectively communicate with patients and other healthcare professionals! With its easy-to-read style, Effective Communication for Health Professionals, 2nd edition, is loaded with useful tips and exercises to help you learn the universal (and necessary) practice of communication. This full-color second edition reflects current therapeutic techniques, including Communication Guidelines feature boxes, Words at Work dialogue boxes, added case studies, and all-new content exploring the most current communication tools in the modern health care setting. In addition, interactive exercises on the Evolve companion website encourages you to practice therapeutic communication techniques in real-life situations. UNIQUE! Interactive activities on accompanying Evolve site include a variety of application exercises such as scenarios with voice mail messages and patient/caregiver interviews. Easy-to-read style provides practical information, hints, and tips. Test Your Communication IQ boxes provide you with a short self-assessment test at the beginning of each chapter. Spotlight on Success boxes provide you with useful, practical tips for improving workplace habits and communication. Expanding Critical Thinking boxes provide actual case examples and activities with useful tips to help you apply what you've learned to practice. Legal Eagle boxes provide useful tips that focus on honesty, as well as ethical and legal communication between patients and healthcare workers. End-of-chapter questions and exercises help you to use knowledge learned from topics presented in the chapter. NEW! Chapter devoted to cross-cultural communication promotes understanding of care in a diverse workplace NEW! Chapter on diseases and disorders discusses communication with patients experiencing specific physical and mental illnesses and disorders. NEW and UNIQUE! Words at Work dialogue boxes demonstrate actual conversations between healthcare workers and clients. UPDATED! Content reflects the most current communication tools for the modern healthcare setting. NEW! Full-color design and art program promote engagement. NEW and UNIQUE! Communication Guidelines boxes direct you to best practices for the effective exchange of information. NEW! Additional Taking the Chapter to Work case studies demonstrate real-life communication pitfalls and successes.
Call Number: R727.3 .E34 2020x
Critical Conversations in Healthcare: scripts & techniques for effective interprofessional & patient communication
Critical Conversations in Healthcare, Second Edition, provides scripts and scenarios to facilitate better, more effective communication in healthcare settings. Chapters feature do's and don'ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are a new nurse at the bedside or the CEO of a major healthcare facility, this fully revised second edition will show you how to: New: Communicate mindfully, New: Interpret body language, New: Develop a growth mind-set, Work with frustrated families, angry physicians, and uncooperative colleagues, Deal with gossip, harassment, and other tough topics, Successfully address workloads, management styles, and other tricky subjects, Improve the patient experience, Overcome conversation traps Book jacket.
Call Number: RT82 .C53 2019
Communication in Nursing and Healthcare
Communication is an essential skill for nurses, midwives and allied health professionals when delivering care to patients and their families. With its unique and practical approach, this new textbook will support students throughout the three years of their degree programme and on into practice, focussing on how to develop person-centredness and compassionate and collaborative care. Key features include: * students′ experiences and stories from service users and patients to help readers relate theory to practice * reflective exercises to help students think critically about their communication skills * learning objectives and chapter summaries for revision * interactive activities directly linked to the Values Exchange Community website
Call Number: RT23 .G38 2017x
The Skilled Facilitator: a comprehensive resource for consultants, facilitators, coaches and trainers
Help groups deliver results with an updated approach to facilitation and consulting The Skilled Facilitator: A Comprehensive Resource for Consultants, Facilitators, Trainers, and Coaches, Third Edition is a fundamental resource for consultants, facilitators, coaches, trainers, and anyone who helps groups realize their creative and problem-solving potential. This new edition includes updated content based on the latest research and revised models of group effectiveness and mutual learning. Roger M. Schwarz shows how to use the Skilled Facilitator approach to: boost improvement processes such as Six Sigma and Lean, create a psychologically safe learning environment for training, and help coaches work with teams and individuals in real-time. This edition features a new chapter that explains how to facilitate virtual teams using conferencing technology. Facilitation skills are essential in many kinds of work, and if you are looking to bring your skills up to date it is critical that you rely on trusted information like the knowledge offered in this go-to reference. Develop the facilitative mentality and skills that enable you to help groups get better results, even in the most challenging situations Help groups achieve greater performances, stronger working relationships, and higher levels of individual well-being Quickly develop productive and trusting work relationships with the groups you help Establish the functions of your facilitative role Implement a research-based, systematic approach to diagnose and intervene in groups and improve their performance and results The Skilled Facilitator is a practical resource for corporate, government, non-profit, and educational practitioners, as well as graduate students in group-focused programs. This edition contains up-to-date material, based on recent studies, to help facilitators move beyond arbitrary tactics to utilize cutting edge, research-based strategies that improve group processes, relationships, mindsets, and outcomes.
Call Number: HD30.3 .S373 2017
Networking: 42 Keys to Career Growth- Communication Skills, Building Relationships, Influence
Cliche But True: It's Not What You Know, It's Who You Know Are you ready to tap into unlimited potential of connecting with others and influencing those around you? When you read NETWORKING: 42 Keys to Career Growth- Communication Skills, Building Relationships, Influence Networking, your "likability" and quality of life will improve every day! You will discover the first and most important steps to begin a lifelong skill of networking, building relationships and the ability to influenceThese essential keys transform the idea of networking from being complex and cumbersome to creating habits. You'll be happy you bought this a year from now as you will learn dynamics from building and maintaining networks, becoming a great conversationalist and making a good impression.Just some of the questions and topics covered include: How to Become a Great Conversationalist How to Make a Good Impression What is "Netiquette" and How to Use It Continuing to Learn and Improve The Most Important Key to Networking This book breaks down starting a network that is solid and genuine. It starts from the very beginning of making the right impression so you can get whatever you want out of life!
Call Number: HF5381 .L65 2015x
Virtual Collaboration: work from anywhere, overcommunicate, avoid isolation (HBR 20-Minute Manager Series)
Working remotely gives you flexibility and independence. But it can pose challenges when you need to team up with colleagues or coworkers.Virtual Collaboration covers the basics of working productively--and collaboratively--from anywhere. You’ll learn to: * Communicate clearly over a variety of media * Bond with colleagues across the wires * Keep others--and yourself--accountable * Avoid and mitigate tech glitches Don't have much time? Get up to speed fast on the most essential business skills withHBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.
Call Number: HD66 .V556 2016
Taking Conversations from Difficult to Doable: 3 models to master tough conversations
You Can Master the Art of Tough Conversations. This Book Shows You How.
Have you ever dreaded holding a tough but necessary conversation with an employee, coworker, or boss? Do you put off such conversations far too long? Have you ever launched into a difficult conversation unprepared, only to have the interaction spiral out of control?
Most leaders answer yes to at least one, if not all, of these questions. Taking Conversations from Difficult to Doable: 3 Models to Master Tough Conversations can help you bite the bullet and say what needs saying. Lynne Cunningham, MPA, explains why we shy away from these critical conversations and provides the tools and tactics to navigate them confidently and effectively.
Here s just a sampling of the book s insights:
What happens when we ignore situations that call for a difficult conversation
How to structure and execute a conversation with a peer, direct report, boss, or physician
How to implement each of the three powerful conversation models detailed in the book so that the outcome is a win-win
Why creating formal Standards of Behavior at your organization, and making them integral to your culture, provides a solid foundation for difficult conversations
How to respond when a person s behavior doesn t change after a difficult conversation
Unlike most books on this subject, Taking Conversations from Difficult to Doable is short, to the point, and easy to understand. It s perfect for today s busy leaders. Best of all, it helps you master the right skills quickly and once you ve done this, you ll find all your conversations become easier, less stressful, and more successful
Call Number: BF637.C45 C855 2015x
Professional and Therapeutic Communication by
Professional and Therapeutic Communication focuses on the professional approaches to communication and the therapeutic elements of the caring relationship. It provides a contemporary and practical approach to fundamental concepts, with an emphasis on creating learning-centred working environments, through which students may explore the variety of situations in which communication with patients, relatives and colleagues occur in the clinical environment. The text is structured to give consideration to a lifespan focus, with attention to communication through verbal, non-verbal and written means. Special attention is given to the unique advantages and challenges that accompany the growth of communication through electronic systems.
Call Number: R118 .P764 2015x
Communication in Nursing by
Immerse yourself in the topic of communication in the workplace with an interesting conversation about the communication demands of today's nursing practice! Communication in Nursing, 8th Edition adopts a uniquely practical and personal approach, providing extensive examples, exercises, and techniques that help you understand important concepts and apply communication skills in a variety of clinical settings. With its conversational tone, this relatable text takes you beyond theory to show you how to use communication as a tool to limit stress in your nursing practice. A new Active Learning feature that promotes goal-directed reading, and additional QSEN exercises highlight the importance of assertive communication in promoting quality, safe care for clients - all in an easy-to-read magazine layout. QSEN preface and exercises stress how communication impacts safety and quality of care. Moments of Connection boxes highlight beneficial outcomes of successful communication and provide concrete examples of how communication techniques work. "Reflections on..." boxes provide thoughtful summary exercises at the end of each chapter that give you a specific task to help you integrate chapter material into the broader scope of nursing practice. Wit & Wisdom boxes present selected verses and quotations relevant to chapter topics, adding interest and humor. These boxes keep your attention by providing moments of relief from serious topics and "a-ha" moments when theory becomes linked to practice. Exercises throughout each chapter help you master chapter techniques and strengthen your communication skills. NEW! Active Learning feature in every chapter promotes active, goal-directed reading. NEW! Exercises in each chapter, including reflective journaling, remediation, online and group activities, and discussion topics, help facilitate various learning types. NEW and UPDATED! Additional QSEN exercises and an updated QSEN preface highlight the importance of assertive communication in promoting quality, safe care for clients. NEW! Discusses the importance of interprofessional education and communication in the healthcare environment. NEW! Addresses the importance of "presence" in nursing - being present for clients, families, colleagues, and self. NEW! New content on healthy grief and the issues of death denial and death phobia and professional boundaries related to social media. NEW! Coverage of the most current research about the importance of self-care. NEW! Explains the importance of the concept of "the pause" in communication so you better understand how and when to use pauses.
Call Number: RT86.3 .B34 2017
How to Say Anything to Anyone by
Take charge of your career by taking charge of your business relationships and communication skills. We all know how it feels when our colleagues talk about us but not to us. It's frustrating, and it creates tension. When effective communication is missing in the workplace, employees feel like they're working in the dark. Leaders don't have crucial conversations; managers are frustrated when outcomes are not what they expect; and employees often don't get positive feedback or constructive feedback. Many of us remain passive against poor communication habits and communication barriers, hoping that business communication will miraculously improve--but it won't. Business communication and relationships won't improve without skills and effort. The people you work with can work with you, around you, or against you. How people work with you depends on the business relationships you cultivate. Do your colleagues trust you? Can they speak openly to you when projects and tasks go awry? Do you have effective communication skills? Take charge of your career by eliminating communication barriers and taking charge of your business relationships. Make your work environment less tense and more productive by improving communication skills. Set relationship expectations, work with people how they like to work, and give positive feedback and constructive feedback. In How to Say Anything to Anyone, you'll learn how to: - ask for what you want at work - improve communication skills - strengthen all types of working relationships - reduce the gossip and drama in your office - tell people when you're frustrated and have difficult conversations in a way that resonates - take action on your ideas and feelings - get honest positive feedback and constructive feedback on your performance Harley shares the real-life stories of people who have struggled to get what they want at work. With her clear and specific business communication roadmap in hand, Harley enables you to improve communication skills and create the career and business relationships you really want--and keep them.
Call Number: HM1106 .H368 2013
What Color Is Your Brain? When Caring for Patients by
The differences in personalities and how they shade our perceptions can affect the way healthcare professionals communicate and interact with patients, colleagues, and other individuals in their workplace. Discovering and understanding your own strengths and idiosyncrasies while adapting to others can be an overwhelming task. In response to this common frustration, What Color Is Your Brain? When Caring for Patients: An Easy Approach for Understanding Your Personality Type and Your Patient's Perspective explains the distinctive similarities and differences that impact your daily thoughts and actions. Sheila Glazov, joined by nurse Denise Knoblauch, created colorful personality profiles that simplify the complex nature of the healthcare professionals' attributes and abilities in the workplace while interacting with their patients. What Color Is Your Brain? When Caring for Patients is intended to facilitate effective communication and cooperation and minimize stress and frustration in numerous aspects of your work day. Take the Healthcare Professional "No Right or Wrong Answer" Brain Quiz to effectively analyze your unique characteristics to determine your Brain Colors and to recognize your unique traits and talents in your workplace. Then, read and enjoy the relevant and motivating anecdotal stories from 25 healthcare professionals, which are strategically placed throughout the book. Rather than offer an excuse for people's behavior, this book helps to explain why your perspective differs from or relates to the viewpoints of others. Engaging, educational, and easy to read, What Color Is Your Brain? When Caring for Patients is a guide to discovering and decoding who you are, why others see you the way they do, and how the four Brain Colors play a role in your career and workplace. -Yellow Brainers are Meticulous, Dedicated, Structured, and Loyal -Blue Brainers are Collaborative, Adaptable, Cheerful, and Helpful -Green Brainers are Analytical, Cautious, Calm, and Fair-Minded -Orange Brainers are Spontaneous, Energetic, Optimistic, and Easy-Going After reading What Color Is Your Brain? When Caring for Patients, you will have the knowledge and know-how to: Assess your personality and determine how to productively use your attributes and abilities in the workplace Increase your awareness and appreciation for others' perspectives and differences Create caring, collaborative, and harmonious relationships Understand each color-filled communication style and meet the needs of others Apply the personality principles and tailor communications to fit the Brain Color lobes of each individual Build rapport and appropriately approach patients to offer exceptional care Eliminate stress and solve problems by understanding your patients' and co-workers' perspectives What Color Is Your Brain? When Caring for Patients: An Easy Approach for Understanding Your Personality Type and Your Patient's Perspective explores the essential pieces of the puzzle that is human interaction. With the help of this dynamic book, determining your own Brain Colors and learning to improve your communication and collaboration with patients, colleagues, administrators, and others is bound to be a no-brainer.
Call Number: HD58.7 .G64155 2015
Successful Nurse Communication by
Develop the skills and techniques you need to communicate effectively with patients, families, and colleagues while examining the critical role communication plays in assuring the safe and ethical practice of nursing. You'll explore all of the critical ways your ability to communicate successfully can positively impact not only nurse-client, nurse-family, and colleague-colleague relationships, but also your ability to make the work environment less stressful and to manage professional and personal challenges. Redeem the Plus Code inside new, printed texts to access your DavisPlus resources, including your Davis Digital Version, your complete text online as well as skill-building interactive exercises.
Call Number: RT23 .B69 2016x
Message not received: Why business communication is broken and how to fix it by Call Number: HF5718 .S565 2015
Organizational behavior, theory, and design in health care by Call Number: RA971 .B835 2016
Communication Skills in Health and Social Care by
Communication is an essential part of everyday life. Whether you realise it or not, you, and everyone around you, are continually sending out messages to other people. From the way you chose to dress, to the gestures you make; from the style and choice of language you use, to the company you keep, you are all the time giving out messages for others to interpret. Sometimes you are heard clearly. Sometimes you are misunderstood. But when communicating with vulnerable people in a health and social care setting being misunderstood really isn't an option. Presented in a unique and easy-to-use dictionary format, this practical guide will help your students understand and apply the principles of effective communication. From the 'how to', through to practicalities, challenges and honing existing skills, this book will ensure they have the confidence and knowledge to communicate skillfully and successfully in many different contexts and settings. This book is essential reading for anyone working in the helping professions for whom good communication skills are an essential part of their role.
Call Number: HV29.7 .M913 2015x
Interpersonal Relationships by Call Number: RT86.3 .A76 2016
Communication and Interpersonal Skills in Nursing by Call Number: RT23 .B33 2015
Organizational behavior in health care by Call Number: RA971.35 .B67 2016
The Art of Communication in Nursing and Health Care by Call Number: RT86.3 .R374 2015
Talk Like a Nurse by Call Number: PE1127.M4 B67 2014x
Moments of Impact: how to design stratetic conversations that accelerate changeCall Number: HM1261 .E78 2014
Compassion, Caring and Communication: skills for nursing practiceCall Number: RT41 .B38 2013
Communication, Collaboration, and YOU: tools, tips and Techniques for nursing practiceCall Number: RT23 .C65 2014x
Developing Assertiveness Skills for Health and Social Care ProfessionalsCall Number: R727 .P48 2013
Think CommunicationCall Number: HM1166 .E545 2013
Humble Inquiry: the gentle art of asking instead of tellingCall Number: BF637.C45 S352 2013
Soft Skills Revolution by Call Number: HD30.3 .K346 2013
Health Communication by Call Number: R118 .S33 2014
Highly Recommended by Call Number: HF5415.1255 .R363 2014
Conversational Intelligence: how great leaders build trust and get extraordinary resultsCall Number: HD30.3 .G57 2014
From Silence to Voice: what nurses know and must communicate to the publicCall Number: RT42 .B83 2013
Communication for Nurses: talking with patientsCall Number: RT23 .S53 2014
HBR Guide to Better Business Writing: engage readers, tighten and brighten, make your caseCall Number: HF5718.3 .G37 2012
GenderSpeak: personal effectiveness in gender communicationCall Number: P96.S48 I96 2012
Crucial Accountability: tools for resolving violated expectations, broken commitments, and bad behaviorCall Number: HM1121 .C78 2013
I Hear You: Repair communication breakdowns, negotiate successfully, and build consensus... in three simple steps by Call Number: HD30.3 .E24 2013
Overcoming Fake Talk: how to hold REAL conversations that create respect, build relationships, and get resultsCall Number: HM1166 .S76 2013
Communication in NursingCall Number: RT86.3 .B34 2012
Talk, Inc.: how trusted leaders use conversation to power their organizationsCall Number: HD30.3 .G768 2012
The Gender Communication Handbook : conquering conversational collisions between men and womenCall Number: HM1166 .N448 2012
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