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Telephone Skills: Books

New Resources


Call Center Management on Fast Forward: Succeeding In Today's Dynamic Inbound Environment. Brad Cleveland and Julia Mayben. Call Center Press. [HE-8788-.C55-1997]

Great Customer Service on the Telephone. Kristin Anderson. AMACOM/American Management Association. [HF-5541-.T4-A45-1992]

How to Develop Powerful Telephone Skills. Dartnell. [HF-5541-.T4-H69-1997]

Telephone Courtesy and Customer Service. Lloyd Finch. Crisp Publications. [BJ-2195-.F5-1987x]

Telephone Terrific!: Facts, Fun, and 103 "How-To" Tips for Phone Success. David Dee. Dartnell Corporation. [HF-5541-.T4-D43-1994]

Winning Telephone Tips. Paul R. Timm. Career Press. [HF-5541-.T4-T55-1997]

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Beth Miller
Plummer Library

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